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A large number of prople enjoying in the pool at NAU Hotels and Resorts

Get Rewarded with the MyNAUMoments Hotel Loyalty Programme

Make your stays at NAU Hotels & Resorts even better when you join our loyalty programme, MyNAU Moments. Enjoy exclusive benefits such as discounts on rates, access to member-only promotions and offers, and hotel perks—applicable at any NAU properties in Lisbon and Algarve. Best of all, joining is completely FREE and you can start earning points—and rewards—right away.
become a member

MyNAU Moments Members Enjoy

Up to 15% discount

on accommodations at any NAU Hotels & Resorts

Exclusive Benefits

for direct bookings made through our website or bookings department

Exclusive campaigns for members

exclusive benefits and VIP services

MyNAU Moments FAQs

  • Why should I join? Why should I join?
  • How do I join ? How do I join ?


Nau moments classic Nau moments premium Nau moments diamond

Become a Member

(natural persons aged more than 18 years old)


> 10 roomnights per year

> 20 roomnights per year

Remain Member

Downgrade if 3 years without roomnights

Downgrade if 3 years without roomnights

Downgrade if 3 years without roomnights

Discount on Accomodation

Discounts on our website Rates for accommodation in all NAU Hotels & Resorts. Only for direct bookings on our website or reservations office.

10% Discount

10% Discount

15% Discount

Electrical charging of vehicles free of charge

Electrical charging of vehicles free of charge - Classic Electrical charging of vehicles free of charge - Premium Electrical charging of vehicles free of charge - Diamond

Special VIP offer

Fruit in the room

Fruit in the room & 1 Bottle of Wine

Fruit in the room, 1 Bottle of Wine and Regional Treat

1 Free access to the Spa per person

(per stay, when applicable, and subject to availability)


Parking free of charge - Classic - Premium Parking free of charge - Classic - Diamond

Late Check-Out

(subject to availability)


Untill 2:00 pm

Untill 4:00 pm

Early arrival in room

(according to availability)


From 14:00 onwards

From 12:00 onwards

Priority in Check-in



Priority in Check-in - Diamond

Booking flexibility

Possibility to change dates on non refundable rates. Subject to availability and extra charges when applicable - Any change can only be done until 72h before check in
Annuity Free of Charge - Diamond

Share benefits

Ability to share Diamond benefits to other bookings (up to a limit of 3 rooms per year beside their own)
Access to Exclusive Promotions - Diamond

Pick a room

Diamond members can choose the same room from previous stays up to 45 days before arrival and as long as it corresponds to the category booked (subecjt to availability)
Diamond offer

Offer of Activity in the Algarve

Valid for bookings with minimum of 7 nights stay. Activity subject to season and hotel availability at the time of check-in.
Diamond offer
* NAU Hotels & Resorts in specific may change the loyalty programme without prior notice.