Get Rewarded with the MyNAUMoments Hotel Loyalty Programme
Make your stays at NAU Hotels & Resorts even better when you join our loyalty programme, MyNAU Moments. Enjoy exclusive benefits such as discounts on rates, access to member-only promotions and offers, and hotel perks—applicable at any NAU properties in Lisbon and Algarve. Best of all, joining is completely FREE and you can start earning points—and rewards—right away.
MyNAU Moments Members Enjoy
Up to 15% discount
on accommodations at any NAU Hotels & Resorts (except NAU Sao Rafael Atlantico and NAU Salgados Palace)
Exclusive Benefits
for direct bookings made through our website or bookings department
Exclusive campaigns for members
exclusive benefits and VIP services
MyNAU Moments FAQs
There’s no reason not to! Joining MyNAU Moments costs nothing and you enjoy the benefits immediately. Members receive discounts of up to 15% on accommodations (depending on programme status), plus exclusive access to online promotions and offers.
Signing up for MyNAU Moments is free and easy. Join online by clicking below and completing the form. A confirmation email with your MyNAU Moments membership details will be sent and you’ll be able to start earning points right away. Guests can also sign up at any NAU Hotel & Resort by visiting the reception desk.
MEMBERSHIP LEVELS |  | | |
|---|---|---|---|
Become a Member(natural persons aged more than 18 years old) | Online | > 10 roomnights per year | > 20 roomnights per year |
Remain Member | Downgrade if 3 years without roomnights | Downgrade if 3 years without roomnights | Downgrade if 3 years without roomnights |
Discount on AccomodationDiscounts on our website Rates for accommodation in all NAU Hotels & Resorts. Only for direct bookings on our website or reservations office. (except NAU Sao Rafael Atlantico e NAU Salgados Palace) | 10% Discount | 10% Discount | 15% Discount |
Electrical charging of vehicles free of charge | | | |
Special VIP offer | Fruit in the room | Fruit in the room & 1 Bottle of Wine | Fruit in the room, 1 Bottle of Wine and Regional Treat |
1 Free access to the Spa per person(per stay, when applicable, and subject to availability) | - | | |
Late Check-Out(subject to availability) | - | Untill 2:00 pm | Untill 4:00 pm |
Early arrival in room(according to availability) | - | From 14:00 onwards | From 12:00 onwards |
Priority in Check-in | - | - | |
Booking flexibilityPossibility to change dates on non refundable rates. Subject to availability and extra charges when applicable - Any change can only be done until 72h before check in | | ||
Share benefitsAbility to share Diamond benefits to other bookings (up to a limit of 3 rooms per year beside their own) | | ||
Pick a roomDiamond members can choose the same room from previous stays up to 45 days before arrival and as long as it corresponds to the category booked (subecjt to availability) | | ||
Offer of ActivityValid for bookings with minimum of 7 nights stay. Activity subject to season and hotel availability at the time of check-in. | |
* NAU Hotels & Resorts in specific may change the loyalty programme without prior notice.