COVID 19 pandemic is, unfortunately, progressing very fast all over Europe, and Portuguese authorities are imposing heavy confinement and restriction measures which, in many ways, are affecting hotels, restaurants and golf courses, amongst many other activities.
The Portuguese Government has imposed the compulsory closing of all restaurants and bars, including those located inside the hotels, as well as golf courses; and determined a compulsory quarantine for all those entering the country for 14 days, regardless of their provenance or nationality.
Hotels and golf courses have registered massive cancellations during the past few days for April and May 2020, and we had to close restaurants and bars with a direct negative impact on the quality of the experience we are expected to provide.
Last but not the least, we have to guaranty protection to all our guests and workers.
For all these reasons, NAU Hotels & Resorts decided to close all its hotel and golf facilities until April 30th, with a strong probability that this closing will continue for the month of May 2020. All hotel and golf reservations for April 2020 are then canceled, and NAU Hotels & Resorts cannot guarantee bookings for May 2020 will be honored.
We all have founded hopes than a return to normal activity will be possible at least in June 2020, as soon as this terrible pandemic will be under control and heath authorities will allow reopening of all units without restrictions.
We are at your disposal, through our reservation system and staff and/or your usual commercial contact, to find solutions for the existing bookings through the above mentioned periods – pure cancelation, with the transfer of all sums paid in advance, or rescheduling of bookings for future dates of common convenience.
• The Bookings Office will be available for inquiries by email (email@example.com) during normal hours
• If you wish to change your reservation we are making it possible to change reservations in March and April. If you wish to request this change please contact our bookings office directly by email to firstname.lastname@example.org.
We are deeply sorry for all the inconveniences this unfortunate situation may cause, and sincerely hope to see you and your clients in the near future in one or more of our hotels or golf courses.
The health of all is our priority!
We will do everything to continue to be your preference, to recommend memorable experiences and to provide you with unforgettable moments.
Group NAU Hotels & Resorts
The Board of Directors